F.A.Q
Frequently Asked Questions About Vehicle Tracking
Have questions about our vehicle tracking solutions? Find answers to some of the most common questions about installation, tracking, subscriptions, and more.
General Questions
What is a GPS vehicle tracker?
A GPS vehicle tracker is a device that uses GPS technology to determine the location of a vehicle and allows you to monitor its location through a tracking platform.
Is the tracker compatible with all vehicle types?
Yes. Our trackers are designed to work with most cars, trucks, and motorcycles. Specific installation methods may vary depending on the vehicle model.
How frequently is location data updated?
Location updates are transmitted in near real-time, with intervals customizable based on your subscription plan.
How does the car tracker operate?
The device uses satellite GPS signals to determine your vehicle’s position and transmits this data through a secure mobile network to our cloud-based platform, accessible via web or mobile application.
Security & Data Protection
Is my tracking data secure?
Yes. All data is encrypted during transmission and stored securely on our servers. Only authorized users can access it.
Can the tracker be tampered with?
Our devices are designed with tamper alerts. If interference is detected, you will be notified immediately.
Does the tracker comply with data privacy regulations?
Yes. We adhere to international data protection standards to ensure your information remains confidential.
Who has access to my vehicle’s data?
Access is restricted to the account holder and any additional users explicitly authorized by them.
Pricing & Subscription
What costs are involved in using the tracker?
Costs include the one-time purchase of the device and a recurring subscription fee for data services and platform access.
Is there a warranty on the device?
Yes. All devices come with a manufacturer’s warranty covering defects and malfunctions.
Are there hidden charges?
No. All fees are transparent and disclosed upfront.
Can I upgrade or downgrade my plan?
Yes. Plans can be adjusted at any time to suit your evolving needs.
Tracking & Recovery
Does the tracker work outside my city?
Yes. The tracker uses mobile network connectivity and GPS positioning, allowing your vehicle to be monitored across supported coverage areas.
Can Velvot Tracker help retrieve a stolen vehicle?
The Velvot Tracker provides real-time location data that can assist in the recovery of a stolen vehicle. However, the retrieval process itself is not automatic. Customers are required to engage directly with our technical team, who will coordinate the recovery procedure. Please note that this service is subject to an additional fee, and charges will be communicated prior to commencement of the recovery effort.
How long is tracking history stored?
Tracking history is retained for up to 12 months, depending on your subscription plan.
Can I set custom alerts?
Yes. You can configure alerts for speed limits, zone entry/exit, and unusual activity.
Can I track my vehicle independently after purchasing the device?
Yes. Once the tracker is installed and activated, you can log in to our secure platform using your personal credentials to monitor your vehicle without assistance.
Usage & Installation
How is the tracker installed?
Installation options include plug-and-play via the OBD port or professional hardwiring. Detailed instructions are provided with each device.
Can I install the tracker myself?
Yes, for plug-and-play models. For hardwired models, we recommend professional installation to ensure optimal performance.
Will the tracker affect my car’s battery or performance?
No. The device is engineered to consume minimal power and does not interfere with vehicle systems.
Where can the tracker be installed?
The tracker is typically installed in a concealed location within the vehicle. Professional installation is recommended to ensure proper operation and security.
Customer Support
What should I do if my tracker stops working?
Contact our support team for troubleshooting. If the device is defective, it will be replaced under warranty.
How can I contact Velvot Tracker?
You can contact our team through the contact options provided on our website.
What are Velvot tracker support hours?
Our support team is available 24/7 to assist with urgent issues.
Still Have Questions?
Can’t find the answer you’re looking for? Our team is ready to help. Get in touch with us and we’ll be happy to assist you.